Support & FAQs

4 Hours Response Time:

At Rank, we try and ensure that each and every Service Call is attended to within 4 hours from the time of logging in the call. And our onsite replacement option is built into all rental contracts and agreement, irrespective of its duration. This doubly ensures that all calls are Resolved in the shortest possible time, and your equipment is up and running.

24/7/365 Support:

An optional feature that we built into our service options. This gives you an opportunity to make a choice, if you feel its required, and ensure that even if something goes wrong with any of your Rentals, we would be watching it 24/7/365 to ensure it doesn’t stop, for too long. Highly recommended for additional peace of mind.

Standby Equipment Feature:

Although at an additional charge, this feature allows you to protect yourself by ordering a standby along with your Rental, at half the cost of your Rental. So, if it breaks down, you will have another to swap and switch over immediately, or configure it as a backup roll over, depending on the product. But a feature that allows you the benefit of securing the continuity of your processes by maintaining Zero Downtime, but at half the cost. Faulty equipment, after utilizing the Standby, under this feature, are replaced within 24 hours, unless otherwise mentioned in the Rental agreement or contract.

Support for all products and services is provided from Monday to Friday between 9:30 A.M. and 5:30 P.M. and on Saturdays from 9:30 A.M. to 1:30 P.M.