Rank Computers prides itself on its customer support. We believe every stage of the rental procedure, from customer enquiry right through to the return of the product, requires not only a high level of support but also differing types of support
Pre Rental Support
Our staff are trained to receive and manage your call to the highest standard. Upon your initial enquiry you will be introduced to a member of Rank Computers customer relations team, who will thereafter stay with you through every step of both your enquiry, through to finalisation of contract.
During your enquiry we offer peace of mind in the knowledge that our rental staff are supported by a team of technical experts, who are there to offer advise and guidance wherever necessary.
Support during your contract
We offer industry best support levels to all our customers.
We promise a 5 working hours response time for on site calls and we currently are averaging at about 4 hours for all our customers.
In addition to the support offered in the form of maintenance, we are proud to confirm we offer all customers a dedicated telephone support line. This facility is offered free of charge and manned during the hours of 10.00am to 5.00pm Monday to Saturday (excluding bank holidays and statutory holidays). Your call will be immediately answered by our support team, eliminating any delay in identifying the reason for your call, who have immediate ‘on screen’ access to your contract details and more importantly the ability to offer all aspects of support required by you the customer.
Support offered as of termination
We guarantee to build in what we term as an ‘extension to contract’ facility. This offers flexibility at the close of the contract, requiring a mere 7 days notice, an extension to the contractual term can be made by just one phone call. Thus allowing you the flexibility you may require in respect of any last minute unforeseen problems or increased workloads and what’s more you are not penalised from a pricing point of view.
At the close of your contract you will be contacted by a member of Rank’s staff who will co-ordinate a convenient time for collection to take place.
You can be assured we will be there every step of the way!